Tickets and support bot
A ticket desk with topics, claim, transcripts and ratings, slash commands that work inside a ticket, and a knowledge base the AI answers from.
Does what Ticket Tool does, plus 1-5 star ratings, quiet tickets that close themselves and an AI that answers from your own articles.
3 templates, 407 elements. Goes live on Pro. We host it: nothing to run yourself.
Install it
Sign in with Discord, pick your server, press Install. You'll land right back here.
What's inside
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Support tickets
The classic ticket system: a topic menu or a panel per category, claim and escalate, close reasons, transcripts, 1-5 star ratings, priority pings, away hours and a morning digest.
- Ticket desk with categories
- A panel for each category
- Claim and escalation
- Ticket priority and SLA reminders
- Ticket status and report commands
- Ticket transcript log
- Rating after close
- Away-hours auto-reply
- Stale ticket digest
- Ticket settings command
- Staff role per category, in Tickets
- /ticket close, claim, reopen, add, remove and transcript
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In-ticket commands
Nine slash commands that act on the ticket they're used in (/close, /claim, /add, /rename, /priority, /reopen and more), an Open a ticket button, and quiet tickets that close themselves.
- Simple ticket button
- /close in a ticket
- /add user to a ticket
- /remove user from a ticket
- /rename a ticket
- /claim a ticket
- /transcript in a ticket
- /reopen a closed ticket
- /priority of a ticket
- /info about a ticket
- Close quiet tickets
- Ticket tools settings command
- Ticket transcript log
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AI knowledge base
A knowledge base the AI answers from: staff save articles, /kb-ask answers only from the right one, a person is told when none fits, and members suggest articles.
- AI knowledge base settings command
- AI knowledge base
- Knowledge Base hub
- Article Suggestion review queue
- Missing Answer list