Escalate ticket
Flag the ticket to senior staff: a card in their channel links to it, pings their role and adds them to it. Works inside a ticket, for its staff.
A Discord element (a step) in Systems. Needs the Free plan or higher to go live; building and testing are free.
Example
An Escalate button on the ticket message.
Also called
escalate, senior, lead, manager, urgent, hand up
What you give it
- Tell them in
- Ping