Support server

A support team's own systems: a help centre with /faq, a ticket desk with a form per topic, urgency, SLA and away hours, hand-overs, ratings per agent, a status page and a changelog.

See it run (free, no sign-in)

A Discord bot template. 155 elements. Needs the Free plan or higher to go live; building and testing are free.

What's inside

• Help centre
• Support ticket desk
• New ticket: urgency, SLA and away hours
• Claimed: hand over and escalate
• Closed: transcript, rating and agent scores
• Support stats
• Status page
• Changelog
• Support settings command

You pick, after adding it

• Where the panel is posted
• Where the desk is posted

Elements it uses

• Rename channel
• Is not equal
• Is within hours
• Edit message
• Value is true
• Not
• Divide
• Multiply
• Round
• Find member
• Open their DMs
• Open form
• Reply
• Find role by name
• Send message
• Set variable
• All settings
• Read setting
• Save setting
• Stop
• Delete from table
• Read from table
• Save to table
• Change variable of

All templates