SLA ticket desk

A support desk with promises: Standard and Priority lanes with reply targets, a timer that pings your escalation role when one is missed, in-time tracking, ratings and a weekly report.

See it run (free, no sign-in)

A Discord bot template. 158 elements. Needs the Basic plan or higher to go live; building and testing are free.

What's inside

• SLA desk settings command
• Standard and Priority lanes
• Reply-target timers
• First reply tracking
• SLA report
• Ticket transcript log
• Rating after close

You pick, after adding it

• Where the support panel is posted

Elements it uses

• Is equal
• Time between
• Now
• Has role
• Value is true
• Staff only
• Add
• Multiply
• Percent
• Reply
• Send message
• Set variable
• All settings
• Read setting
• Save setting
• Stop
• Read from table
• Save to table
• Claim ticket
• Close ticket (ask why)
• Ticket info
• Open ticket
• Ticket claimed
• Ticket closed

All templates