AI help desk

New tickets get an answer from your FAQ in seconds, written by the AI; That fixed it closes them, Still need help hands them to a person. Includes /ask, a no-AI FAQ menu, ratings and AI stats.

See it run (free, no sign-in)

A Discord bot template. 101 elements. Needs the Basic plan or higher to go live; building and testing are free.

What's inside

• AI first answer in tickets
• AI chat helper from your FAQ
• FAQ menu (no AI)
• Simple ticket button
• Ticket transcript log
• Help desk settings command
• Claim and escalation
• Rating after close
• AI help desk stats

You pick, after adding it

• Where the menu is posted
• Where the button is posted

Elements it uses

• AI reply
• Ask
• Contains
• Value is true
• Cooldown with reply
• Staff only
• Percent
• Reply
• Send message
• Setting is on
• All settings
• Read setting
• Save setting
• Read from table
• Save to table
• Close ticket
• Ticket info
• Open ticket
• Ticket claimed
• Ticket closed
• Ticket opened
• Ticket transcript
• Write to run log

All templates