Starter help desk

The simplest help desk: an Open a ticket button, a private Report a member ticket, Ping staff and an FAQ menu that answers privately, with claim, a transcript log and a rating.

See it run (free, no sign-in)

A Discord bot template. 74 elements. Needs the Basic plan or higher to go live; building and testing are free.

What's inside

• Simple ticket button
• Report and Ping staff buttons
• FAQ menu (no AI)
• Starter help desk settings command
• Ticket transcript log
• Claim and escalation
• Rating after close
• Stale ticket digest
• /ticket close, claim, add and transcript

You pick, after adding it

• Where the button is posted
• Where the buttons are posted
• Where the menu is posted

Elements it uses

• Is bigger
• Value is true
• Staff only
• Reply
• Send message
• All settings
• Read setting
• Save setting
• Ticket info
• Open tickets
• Open ticket
• Open ticket (with its questions)
• Ticket claimed
• Ticket closed
• Ticket transcript
• Write to run log

All templates