Support tickets
The classic ticket system: a topic menu or a panel per category, claim and escalate, close reasons, transcripts, 1-5 star ratings, priority pings, away hours and a morning digest.
A Discord bot template. 152 elements. Needs the Basic plan or higher to go live; building and testing are free.
Preview coming soon
What's inside
- Ticket desk with categories
- A panel for each category
- Claim and escalation
- Ticket priority and SLA reminders
- Ticket status and report commands
- Ticket transcript log
- Rating after close
- Away-hours auto-reply
- Stale ticket digest
- Ticket settings command
- Staff role per category, in Tickets
- /ticket close, claim, reopen, add, remove and transcript
You pick, after adding it
- Where the desk is posted
- Where each panel is posted