Channels · Step
Claim thread
Mark a thread as yours (a ticket's Claim button). Only one person holds it at a time unless you allow more.
thread.claim
In a flow
“When a button is clicked, claim thread.”
Claim → If Taken: reply 'Alex has this one'; else Add to thread (Reverse).
What it does
Mark a thread as yours (a ticket's Claim button). Only one person holds it at a time unless you allow more. It's a step: it runs when the white wire reaches it, then the flow carries on from its Then pin. It gives 3 values later steps can use. Find it under Channels in the palette.
When to use it
A ticket's Claim button: remembers who holds the thread, one person at a time. Follow it with Add to thread (Reverse) so only the claimer and the opener stay, and a Reply saying who took it.
When not to
It only remembers; to lock others out of the thread, add the Add to thread step. For the Tickets system's own tickets use Claim ticket.
Typical wiring
Sockets: settings you can wire
- Thread Channel
-
The thread. Leave empty for here: where this happened, or the new place in an "In the new …" branch.
What goes there: Type it in the side panel, or wire in a channel. e.g. #general
If it's empty: Optional. Left empty and unwired, the step runs without it.
Connects fromArchive channelAsk a questionCopy channelCopy permissionsCreate categoryCreate channelCreate forum postCreate threadand 60 more
- Who Member
-
Who claims it. Leave unwired for the person who clicked.
What goes there: Type it in the side panel, or wire in a member. e.g. @Alex
If it's empty: Optional. Left empty and unwired, the step runs without it.
Connects fromAccept applicationApplication infoAsk a questionAsk follow-upBoard as emojiCall the next in the queueCase createdCheck for a lineand 86 more
Values it gives
- Claimer Member
-
Who holds the thread now, or who let it go. e.g. @Alex
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toA member's variablesAdd a labelAdd a staff noteAdd answer to formAdd to a counterAdd to a leaderboardAdd to threadAdd to ticketand 647 more
- Is claimed Yes / no
-
True when someone holds it after this step. e.g. true
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAdd a forum tagAdd onboarding questionAdd to a counterAlarms that are dueAndAutoMod: Discord's word listsBluesky latest postBoard as emojiand 573 more
- Taken by someone else Yes / no
-
True when another person already held it, so nothing changed. e.g. true
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAdd a forum tagAdd onboarding questionAdd to a counterAlarms that are dueAndAutoMod: Discord's word listsBluesky latest postBoard as emojiand 573 more