Systems · Step
Ticket transcript
A link to read a ticket's transcript on the dashboard. For staff, it opens for them for 12 hours.
tickets.transcript
In a flow
“When a button is clicked, ticket transcript.”
/transcript in a ticket → a link only staff can open
What it does
A link to read a ticket's transcript on the dashboard. For staff, it opens for them for 12 hours. It's a step: it runs when the white wire reaches it, then the flow carries on from its Then pin. It gives 2 values later steps can use. Find it under Systems in the palette.
When to use it
Use it when that system is on in your server: A link to read a ticket's transcript on the dashboard. For staff, it opens for them for 12 hours.
When not to
If nothing should change in Discord, a value node or a check is lighter.
Typical wiring
Sockets: settings you can wire
- Ticket Channel
-
The ticket's channel or thread. Leave empty for here, or inside "In the ticket".
What goes there: Type it in the side panel, or wire in a channel. e.g. #general
If it's empty: Optional. Left empty and unwired, the step runs without it.
Connects fromArchive channelAsk a questionCopy channelCopy permissionsCreate categoryCreate channelCreate forum postCreate threadand 60 more
Values it gives
- Link Text
-
The transcript's address. Put it on a link button or in a message. e.g. https://…/tickets/42
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccept applicationAdd a forum tagAdd a labelAdd a Notion pageAdd a row to a Google SheetAdd a staff noteAdd a stickerAdd a Trello cardand 578 more
- Number Number
-
The ticket's number. e.g. 42
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccount ageActive membersAddAdd answer to formAdd soundboard soundAdd timeAdd to a counterAdd to a leaderboardand 719 more