Channels · Step
Thread transcript
Save what was said in a thread as a text file and send it somewhere: a log channel, or the opener's DMs.
thread.transcript
In a flow
“When a button is clicked, thread transcript.”
Close: Transcript to #ticket-logs, then Delete thread.
What it does
Save what was said in a thread as a text file and send it somewhere: a log channel, or the opener's DMs. It's a step: it runs when the white wire reaches it, then the flow carries on from its Then pin. It gives 2 values later steps can use. Find it under Channels in the palette.
When to use it
Keep what was said before a thread is deleted or closed: a text file to a log channel or the opener's DMs. Its As text value fits in an embed.
When not to
For the Tickets system's own tickets, Ticket transcript gives a dashboard link instead.
Typical wiring
Sockets: settings you can wire
- Thread Channel
-
The thread to read. Leave empty for here: where this happened, or the new place in an "In the new …" branch.
What goes there: Type it in the side panel, or wire in a channel. e.g. #general
If it's empty: Optional. Left empty and unwired, the step runs without it.
Connects fromArchive channelAsk a questionCopy channelCopy permissionsCreate categoryCreate channelCreate forum postCreate threadand 60 more
- Messages Number
-
How many of the latest messages to keep, up to 1000.
What goes there: Type it in the side panel, or wire in a number. e.g. 42
If it's empty: Optional. Left empty and unwired, it uses 500.
Connects fromA member's variablesAccept applicationActive membersAddAdd a forum tagAdd a labelAdd a row to a Google SheetAdd a staff noteand 500 more
Values it gives
- Messages Number
-
How many messages it kept. e.g. 42
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccount ageActive membersAddAdd answer to formAdd soundboard soundAdd timeAdd to a counterAdd to a leaderboardand 718 more
- As text Text
-
The transcript, at most 3500 characters, for an embed. e.g. Sam: hi · Alex: hello
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccept applicationAdd a forum tagAdd a labelAdd a Notion pageAdd a row to a Google SheetAdd a staff noteAdd a stickerAdd a Trello cardand 578 more