Systems · Step
Open tickets
List the server's open tickets, oldest first: for a daily digest, reminders, or closing quiet ones with For each.
tickets.list_open
In a flow
“When a button is clicked, open tickets.”
Every morning: tickets quiet for 48 hours → For each → Close ticket
What it does
List the server's open tickets, oldest first: for a daily digest, reminders, or closing quiet ones with For each. It's a step: it runs when the white wire reaches it, then the flow carries on from its Then pin. It gives 5 values later steps can use. Find it under Systems in the palette.
When to use it
Use it when that system is on in your server: list the server's open tickets, oldest first: for a daily digest, reminders, or closing quiet ones with For each.
When not to
If nothing should change in Discord, a value node or a check is lighter.
Typical wiring
Sockets: settings you can wire
- Quiet for at least (hours) Number
-
Only tickets nobody wrote in for this many hours, for reminders or closing old ones. 0: every open ticket.
What goes there: Type it in the side panel, or wire in a number. e.g. 42
If it's empty: Optional. Left empty and unwired, it uses 0.
Connects fromA member's variablesAccept applicationActive membersAddAdd a forum tagAdd a labelAdd a row to a Google SheetAdd a staff noteand 500 more
- How many Number
-
Up to 50, oldest first.
What goes there: Type it in the side panel, or wire in a number. e.g. 42
If it's empty: Optional. Left empty and unwired, it uses 25.
Connects fromA member's variablesAccept applicationActive membersAddAdd a forum tagAdd a labelAdd a row to a Google SheetAdd a staff noteand 500 more
Values it gives
- Tickets list:channel
-
Each ticket's channel or thread. Loop over it with For each. e.g. [#ticket-0041, #ticket-0042]
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAdd onboarding questionAdd to listAdd up timesAutoMod: add or remove allowed wordsAutoMod: add or remove wordsAutoMod: block wordsBar chartBest by a fieldand 88 more
- Numbers list:number
-
Each ticket's number, in the same order. e.g. [41, 42]
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAdd onboarding questionAdd to listAdd up timesAutoMod: add or remove allowed wordsAutoMod: add or remove wordsAutoMod: block wordsBar chartBest by a fieldand 88 more
- Opened by list:member
-
Who opened each, in the same order. e.g. [@Sam, @Alex]
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAdd onboarding questionAdd to listAdd up timesAutoMod: add or remove allowed wordsAutoMod: add or remove wordsAutoMod: block wordsBar chartBest by a fieldand 88 more
- How many Number
-
How many matched. e.g. 2
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccount ageActive membersAddAdd answer to formAdd soundboard soundAdd timeAdd to a counterAdd to a leaderboardand 718 more
- As lines Text
-
One line each: number, category, channel, opener, when it opened. e.g. #0041 Help · #ticket-0041 · @Sam · 2 days ago
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccept applicationAdd a forum tagAdd a labelAdd a Notion pageAdd a row to a Google SheetAdd a staff noteAdd a stickerAdd a Trello cardand 578 more