Systems · Step
Open ticket
Open a ticket in a category for the member. Answers from earlier ask steps show in the ticket.
tickets.open
Runs steps “In the ticket”
In a flow
“When a button is clicked, open ticket.”
Open a Help ticket, then post the rules in it.
Steps wired from “In the ticket” run inside the place it makes, then the flow carries on. How scopes work
What it does
Open a ticket in a category for the member. Answers from earlier ask steps show in the ticket. It's a step: it runs when the white wire reaches it, then the flow carries on from its Then pin. It gives 2 values later steps can use. Steps wired from "In the ticket" run inside the place it makes, then the flow carries on. Find it under Systems in the palette.
When to use it
Use it when that system is on in your server: open a ticket in a category for the member. Answers from earlier ask steps show in the ticket.
When not to
If nothing should change in Discord, a value node or a check is lighter.
Typical wiring
Sockets: settings you can wire
- Discord category Channel
-
Private-channel tickets only: make the channel under this Discord category instead of the one set on the Tickets page. Pick one, or type a setting or variable that holds one, like {setting.tickets_category}. Empty: the Tickets page's.
What goes there: Type it in the side panel, or wire in a channel. e.g. #general
If it's empty: Optional. Left empty and unwired, the step runs without it.
Connects fromArchive channelAsk a questionCopy channelCopy permissionsCreate categoryCreate channelCreate forum postCreate threadand 59 more
Values it gives
- Ticket number Number
-
The new ticket's number. e.g. 42
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccount ageActive membersAddAdd answer to formAdd soundboard soundAdd timeAdd to a counterAdd to a leaderboardand 719 more
- Ticket channel Channel
-
The ticket's channel or thread (for modmail, the staff thread). e.g. #ticket-0042
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAdd a forum tagAdd to threadAge-restrict a channelAI summary of a channelAnti-nuke guardArchive channelArchive or lock threadAsk a questionand 639 more