Starts when · Starts a flow
Ticket closed
When a ticket is closed.
tickets.ticket_closed
In a flow
“When ticket closed, the steps wired after it run.”
What it does
When a ticket is closed. It starts a flow, and gives the steps after it values about what happened. It gives 7 values later steps can use. Find it under Starts when in the palette.
When to use it
Use it to start a flow when ticket closed.
When not to
If the flow should start from a click or a command instead, pick that trigger: a flow has exactly one.
Typical wiring
Values it gives
- Ticket number Number
-
The ticket's number. e.g. 41
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccount ageActive membersAddAdd answer to formAdd soundboard soundAdd timeAdd to a counterAdd to a leaderboardand 719 more
- Category key Text
-
The category's key. e.g. help
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccept applicationAdd a forum tagAdd a labelAdd a Notion pageAdd a row to a Google SheetAdd a staff noteAdd a stickerAdd a Trello cardand 578 more
- Category Text
-
The category's name. e.g. Help
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccept applicationAdd a forum tagAdd a labelAdd a Notion pageAdd a row to a Google SheetAdd a staff noteAdd a stickerAdd a Trello cardand 578 more
- Kind Text
-
channel, thread or modmail. e.g. channel
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccept applicationAdd a forum tagAdd a labelAdd a Notion pageAdd a row to a Google SheetAdd a staff noteAdd a stickerAdd a Trello cardand 578 more
- Opened by Member
-
Who opened the ticket. e.g. @Sam
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toA member's variablesAdd a labelAdd a staff noteAdd answer to formAdd to a counterAdd to a leaderboardAdd to threadAdd to ticketand 648 more
- Claimed by Member
-
Staff holding it; empty when nobody does. e.g. @Alex
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toA member's variablesAdd a labelAdd a staff noteAdd answer to formAdd to a counterAdd to a leaderboardAdd to threadAdd to ticketand 648 more
- Close reason Text
-
Why it was closed (Ticket closed only). e.g. Sorted
If it's empty: Empty when the step didn't make one (it stopped early or was skipped); steps reading it get nothing.
Connects toAccept applicationAdd a forum tagAdd a labelAdd a Notion pageAdd a row to a Google SheetAdd a staff noteAdd a stickerAdd a Trello cardand 578 more