Systems · Step
Escalate ticket
Flag the ticket to senior staff: a card in their channel links to it, pings their role and adds them to it. Works inside a ticket, for its staff.
tickets.escalate
In a flow
“When a button is clicked, escalate ticket.”
An Escalate button on the ticket message.
What it does
Flag the ticket to senior staff: a card in their channel links to it, pings their role and adds them to it. Works inside a ticket, for its staff. It's a step: it runs when the white wire reaches it, then the flow carries on from its Then pin. Find it under Systems in the palette.
When to use it
Use it when that system is on in your server: flag the ticket to senior staff: a card in their channel links to it, pings their role and adds them to it. Works inside a ticket, for its staff.
When not to
If nothing should change in Discord, a value node or a check is lighter.
Typical wiring
Sockets: settings you can wire
- Tell them in Channel needed
-
A staff channel, like #staff-chat. A card there links to the ticket.
What goes there: Type it in the side panel, or wire in a channel. e.g. #general
If it's empty: Needed. Publish lists it until it's set or wired; the step can't run without it.
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- Ping Role
-
The leads or senior staff to ping on the card, and add to the ticket. Empty pings nobody.
What goes there: Type it in the side panel, or wire in a role. e.g. @Verified
If it's empty: Optional. Left empty and unwired, the step runs without it.
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